Feeling Inspired Aust. - Warriewood (NSW)

Andy Ozzie Bought a Milwaukee metal saw online form this store and the item was in the condition as described and postage was fast. Can recommend this store.

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.

Mary K I always appreciate the customer service I get at Prouds Castle Towers. Efficient and empathetic. Thank you.

Belinda Johnson I have known Alan Evans for over 30plus years as he made bespoke pieces of Jewelry for my grandmother well over 30years ago and also for my mother. Alan is a truly professional and exceptional jeweler who always is takes the time and effort to go above and beyond and to understand what you are after. Evans and Son Jewelers are the only jewelers I have trusted to reset some precious family rings and also to make bespoke aquamarine and diamond pendants for my young daughters. I travel an hour to see Alan to have have my jewelry readjusted and a necklace fixed when my son broke the clasp. I highly recommend Alan Evans and Son as he also made my engagement and wedding ring doing an absolutely amazing job at a very fair price- thank you Alan for making so many gorgeous pieces for myself and family and for your fair pricing and care at all times. Belinda Johnson. Note pictures of what Alan has made for me are attached.