Jason Ree Design - Manly (NSW)

Nicole V In February 2022, my (now) husband reached out to Bell & Brunt with a vision for my engagement ring. Despite working interstate at the time, Daniel was able to collaborate seamlessly with Carmel and the design team to bring his idea to life. Carmels attention to detail and commitment to quality were evident from the start, and the entire process exceeded our expectations. When Daniel proposed in August 2022, it was an immediate and enthusiastic YES! After the engagement, we returned to Bell & Brunt to design our wedding bands. We each had unique ideas, and once again, Carmel went above and beyond to make our visions a reality. We were married in December 2023, and we couldnt be happier with our rings—they are truly stunning. Not long after our wedding, we approached Carmel for a pair of custom ruby and diamond rose gold studs, designed to match my wedding band, which features 12 encrusted rubies. The earrings turned out beautifully, exactly as we had envisioned. Thank you to Carmel and the entire Bell & Brunt team for making each experience so seamless and enjoyable. Although we’ve since moved away from Adelaide, we cant imagine going anywhere else for our jewellery needs. We look forward to returning to Bell & Brunt for all our future custom pieces.

Ashutosh Shrestha Bana ​I recently visited the store and was thoroughly impressed. From the moment I walked in, I was greeted with warmth and professionalism. The staff was incredibly knowledgeable and patient, helping me explore their stunning collection of gold jewelry. They took the time to understand exactly what I was looking for, offering excellent advice without any pressure to buy. ​The selection of jewelry is breathtaking. Their pieces are both classic and modern, with something for every taste and occasion. ​If youre looking for high-quality gold jewelry and a truly fantastic customer experience, I highly recommend visiting He She La Gold and Diamond Palace . It’s a real gem!

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.

edlee cotas My partner and I visited the store on 22/06/2025, and we had the absolute pleasure of being assisted by Lin. From the moment we walked in, Lin made us feel genuinely welcomed, comfortable, and heard. Her level of customer service was nothing short of exceptional. Unlike many sales consultants who immediately ask, “What’s your budget?” and then steer you toward options you may not even like, Lin took a completely different and refreshing approach. She took the time to truly understand our needs and preferences, guiding us through the collection with professionalism, empathy, and insightful suggestions. Lin’s communication skills were fantastic clear, thoughtful, and reassuring. We never felt rushed or pressured; instead, we felt supported and confident in making our decisions. Thanks to Lin, for turning this shopping experience into an enjoyable and memorable one. We are incredibly grateful and already looking forward to doing more business with her in the future. If you are looking for quality jewellery and exceptional service, we highly recommend asking for Lin.