Jewelco.com.au - Rose Bay (NSW)

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.

Garrett Lindsay Had a great experience at Sutherland Pawn Shop! The team was kind, quick, and easy to work with when I came in to sell a few unused items. They looked after me, offered fair prices, and made the process really smooth. I appreciate their service and highly recommend them if you’re looking to turn your unused things into quick cash. Also on top of this, they have a really good selection, as you’ll see attached

Victoria Auvale Was an amazing experience getting my conch & Tragus done by Monet! She was ver professional & did it so quickly I had no time to even think about the pain which is exactly what I needed lol! Will definitely book again!

Chelsea Hill I had two piercings done by Lacey and I couldn’t be happier! I went in not knowing exactly what I wanted, and she helped me find something perfectly suited to my ear. She was highly professional and the whole process was fantastic. She taught me things about the healing process that no other piercer has and it’s made my healing journey so much better! Highly recommend.