Jiaxy&K Designer Luxury / Jewelry Chatswood - Chatswood (NSW)

Anthony Young Really poor customer service experience with one of the staff members at this store. Fortunately, another staff member, an older lady, was empathetic and apologetic, which slightly redeemed the experience for me. However, I believe there are some important areas for improvement: 1. Waiting 20 minutes for a click and collect order is unacceptable, especially when the store wasn’t overly busy. With presumably three staff members on duty, at least one should be available to handle quick tasks like click and collect to ensure smooth service. 2. The younger staff member I dealt with did not greet me or acknowledge my presence, even after I had been waiting for 15–20 minutes. In contrast, the older staff member made an effort to greet customers, even while assisting someone else, which was appreciated. A simple acknowledgment goes a long way. 3. For the younger staff member to respond with a comment like “we have a lot of customers here” after I expressed my frustration was both dismissive and disappointing. During the entire time I was in the store, she was focused on assisting a single customer with a watch repair—even though the customer clearly stated they were happy to pick it up the next day. Instead of acknowledging or prioritising myself and other waiting customers, she chose to complete the repair immediately and even walked into the back room to finish it. This approach showed poor judgement, particularly during a busy time of year when waiting customers should take precedence over non-urgent tasks like repairs which could be done during quieter times. While I understand this is a busy time of year and can be stressful, it is essential for staff to manage their time effectively and treat all customers with respect and courtesy. To be clear, I am not condoning any mistreatment of staff by customers, but constructive feedback is important for improvement. Thank you again to the older staff member for her kindness and professionalism. I hope the younger staff member can learn from her example.

Thanh Dang We had an amazing experience with Rebecca, our diamond and jewellery expert at Moi Moi. She was thoughtful of what we wanted and handled our order and queries with such refined expertise, while keeping it so personable and approachable with our requests. My partner and I are forever grateful for the excellent customer service we received from her and the rest of the Moi Moi team. We will definitely be back for the eventual day we get our wedding bands made. Thank you all for making the process smooth, professional and best of all, catered to our wants and desires!

Seda Sonmez I’m completely in love with my engagement ring! It’s beyond what I imagined, and Tolga and his team truly exceeded all my expectations. After a disappointing experience with another jeweller, I was nervous about the process, but Unkat Diamonds put all my worries to rest. Their team was not only patient and supportive but also delivered an absolutely stunning final piece. I can’t recommend them enough to anyone looking to design their perfect ring!

Corbin Knight absolutely beautiful service, well trained and maintained staff and beautiful store set up with a beautiful location would highly recommend.

Marcie B This cute little shop is on the fabulous pathway to Shelly Beach. It was closed when I walked past at sunrise but has a great window display. Hope to return during opening hours!