Michael Korakas - Ramsgate (NSW)

Eleanor E I came in with my now fiance (!) to start our engagement ring journey together, then snuck back in on my own to order her ring! Neither of us wear much jewellery so we were very patiently guided through everything we needed to know, Sarah and Jess were both so lovely and so knowledgable. I ended up with a beautiful sapphire in a custom design which was finished on time and absolutely stunning, we both love it so much. Also very reasonably priced given the quality of the jewellery!

Devi Swamynathan Excellent customer service. Loved the ambience. Cordial and welcoming staff. You get to choose from a huge variety. We also get to customise our jewelry which is delivered on time as promised which is a great add-on. Great quality gold, silver and gems. Go for it. Highly recommend

Max Keith and the team helped with my very first Rolex Bruce Wayne! Such a beautiful and brand new model. Come see Keith and SH and would highly recommend now to all my family and friends for all brand new Rolex and jewellery. Love it!

Slavica Ovari The lady showed me the gold jewelery from catalogue and when i chose and paid for it with 10% extra discount, she expertly put them on my ear lobes.i was so impressed with her gesture. Thank you so much for exvellent customer service.

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.