Ron Chudy Jewellery, Beadhouse and Castings - Alexandria (NSW)

Domenic Torre After countless hours searching for the perfect engagement ring, we stumbled upon Gregory Jewellers just as we were about to call it a day. With the warm and attentive guidance of Gloria and her team, we discovered the ideal engagement ring. Their care and professionalism made the experience truly memorable. We wholeheartedly recommend Gregory Jewellers for their exceptional service and dedication.

Sarah Exceptional Service & Stunning Selection! Customer service was truly 1000/10 – Alex made us feel incredibly welcome and at ease from the moment we walked in. This was our second visit to the store, and both times we received nothing but exceptional service. On our first visit, Alex went above and beyond to help me select the right gold pieces — his advice was honest, thoughtful, and clearly given with good intentions, which made me feel completely at ease and confident in my choices. On our second visit, he even skipped his lunch break to assist us personally — his patience and dedication were genuinely impressive. The rest of the team was just as warm and attentive, creating a friendly and inviting atmosphere throughout the store. The space itself is large, well-organised, and offers an outstanding variety of gold pieces to choose from. We travelled from Brisbane specifically to return here, and it certainly won’t be our last visit. Loyal customers for life! Highly recommend to anyone seeking top-quality gold and unmatched customer care.

Anthony Young Really poor customer service experience with one of the staff members at this store. Fortunately, another staff member, an older lady, was empathetic and apologetic, which slightly redeemed the experience for me. However, I believe there are some important areas for improvement: 1. Waiting 20 minutes for a click and collect order is unacceptable, especially when the store wasn’t overly busy. With presumably three staff members on duty, at least one should be available to handle quick tasks like click and collect to ensure smooth service. 2. The younger staff member I dealt with did not greet me or acknowledge my presence, even after I had been waiting for 15–20 minutes. In contrast, the older staff member made an effort to greet customers, even while assisting someone else, which was appreciated. A simple acknowledgment goes a long way. 3. For the younger staff member to respond with a comment like “we have a lot of customers here” after I expressed my frustration was both dismissive and disappointing. During the entire time I was in the store, she was focused on assisting a single customer with a watch repair—even though the customer clearly stated they were happy to pick it up the next day. Instead of acknowledging or prioritising myself and other waiting customers, she chose to complete the repair immediately and even walked into the back room to finish it. This approach showed poor judgement, particularly during a busy time of year when waiting customers should take precedence over non-urgent tasks like repairs which could be done during quieter times. While I understand this is a busy time of year and can be stressful, it is essential for staff to manage their time effectively and treat all customers with respect and courtesy. To be clear, I am not condoning any mistreatment of staff by customers, but constructive feedback is important for improvement. Thank you again to the older staff member for her kindness and professionalism. I hope the younger staff member can learn from her example.