1 /5 Genevieve Karlein: Please take care when sending your jewellery here for repair. After 4 months of having my ring in for repair, because it was apparently sent to four different setters to reinforce claws, it was returned to me with the morganite stone badly chipped in two areas. As I take great care of my rings, I immediately noticed, and was then told after a few more weeks that it was an old ring and I was lying as I must have worn it for years. After presenting proof of purchase and certificates proving it was new, we were dismissed. After waiting four months for the claws to be repaired, one has snapped completely off, and now I sit with a ring missing a claw and unacceptably chipped in two areas. Total lack of honesty, integrity, and regard for other peoples property. Please think twice.