Swarovski Boutique Chatswood - Chatswood (NSW)

1 /5 Waleska Santos: Disappointed with the quality and lack of assistance I’ve been a loyal Swarovski customer for years and have always admired the beauty of their products. However, I’m deeply disappointed with the quality and customer service. My husband bought my engagement ring from Swarovski – and let’s be honest, an engagement ring is supposed to be worn daily, right? But the ring lost its shine and became tarnished. When I went back to the store, I was told I shouldn’t have worn it all the time or exposed it to water – and that it was “misuse.” That makes no sense. If a piece of jewelry can’t handle regular wear, especially an engagement ring, then it shouldn’t be sold for that purpose. To make it worse, the store refused to clean it and instead sold me two expensive cleaning cloths, promising they would solve the problem. They didn’t. I felt tricked and honestly, a bit like a fool. On the other hand, I own several pieces from Pandora, and once I took a necklace in for cleaning – they did it on the spot, without asking for proof of purchase and free of charge. So from now on, I’ll stick with Pandora. Much better customer service and their products hold up way better over time.

5 /5 Chrisabel Olivia: Mary was very welcoming and helpful. She understood our situation and gave us the best options. Very patient in explaining while also handling other customers while we set up our accounts and payment. I love my ring and I love the customer service. Will certainly come back for more beautiful jewelries. Can someone give Mary a raise?

5 /5 sue: Dropped by yesterday with my mother while shopping and was pleasantly surprised at the experience. The attendant Sylvia was very friendly and informative. Usually at jewellery stores it is a bit daunting but she made the experience really enjoyable and showed me some really nice pieces. She also helped with putting pieces together in a set to suit certain outfits. Will definitely come back!!

5 /5 sonam sarvaiya: We were helped by Jessica in Chatswood on 21/11/2023. I am a retail store manager myself and I can assure swaroski is very very very lucky to have her. My mum had a complicated issue purchasing her ring from Singapore but she had the most seamless experience (service with a big smile ). She can’t stop complementing the way this was handled. A very very well done and I hope she keeps climbing up the ladder.