Daniel I initially had an issue with a gold chain that came apart on its own (outside of its warranty). Followed by further multiple complications when trying to get it repaired. So why the five stars? When I visited the store, the manager was incredibly apologetic, went above and beyond to track down my original purchase across multiple systems, and ultimately provided me with a replacement chain to make up for the difficulties I had encountered at every step of the process. Their genuine care to make it right made all the difference in the end, and I truly appreciated it!
5 /5