1 /5 Or Giladi: I engaged Peter Williams to assist in the sale of a small business. In our initial phone call he came across as professional and personable. Unfortunately, it was all downhill from there. Peter was never available when I called, never returned phone calls and simply ignored my emails, to the point that he was for all intents and purposes uncontactable. He then deducted his fee from the sale deposit without bothering to obtain my written or verbal consent. When I queried the bill and asked for a breakdown of the hours dedicated to my matter Peter did not bother to respond. Needless to say, I will not be using Peters services again.