Zamels Jewellers - Eastgardens - Eastgardens (NSW)

5 /5 eLL Toofohe: Always a Great Experience when I purchase from Zamel’s. Zvia is always helpful when we come in store to pick out what we’re after. Good prices plus we always work out a good deal. Keep it up Team!!

1 /5 hannah lardner: What a saddening and disappointing experience. Never in my life have I been treated like this by a salesperson. My partner and I went in excited to buy a ring for my birthday present. The Russian sales person was blatantly racist and assumed we could not afford anything. When I asked to try on the sizing rings to see what size different fingers were, the lady got angry and only let me measure the size of one finger. She then took the measuring rings away and said I was wasting her time, although the store was empty. When my partner asked her why she was being so rude, she replied, “this isn’t America darling”, even though he is Brazilian, and then asked me where I was from. I told her that I was Australia, and she condescendingly said, “oh so you’re from here?” My partner asked her what her name was so we could make an official complaint and she refused to tell us and told us to leave the store if we were unhappy. We were so upset and taken aback by this treatment and we took of business to Prouds where we were treated with respect and kindness and ended up buying a gorgeous ring from there. Bottom line, do not go here, go elsewhere. This lady should be fired. Not only did they lose a big sale, but blatant racism like this is not acceptable in 2025!! So upsetting.

1 /5 Ulysses Tan: To be honest Im so disappointed to the lady who entertain me she doesnt know how to sell properly its just in wear only simple she think I cant pay for the diamonds I want too very disappointed to the old lady shes not supposed to be there omg

1 /5 Solaya S: Ridiculously rude!! Ignoring customers while not many customers around. We were looking for a wedding band for men, the lady pointed to those ones, my partner showed her his hands to ask for size recommendations, she frowned as if she saw a monster hand and said no, no.... Fake apologized and left for other customers who were browsing. I personally have been in the jewelry industry, have never seen any sales act this way.

1 /5 Guido: I visited Zomels today, and once again, I left deeply upset. Tomorrow is my wedding day, and what should have been a joyful experience has been nothing but disappointing. I received an engagement ring that was too big for my size. When we went to the store to see what could be done, they only offered to resize it by two sizes, even though they knew that wouldn’t be enough. Despite this, they still recommended it as the only option. Later, I returned with my mom and stepdad to look at wedding bands. One of the staff asked a highly inappropriate and offensive question, questioning whether my mom’s husband was really my father simply because my mom has a darker skin tone than I do. Both my mom and I felt deeply hurt and offended by this intrusive and unnecessary remark. It was completely uncalled for and had no place in our interaction. Today, I went back to ask if I could exchange my ring. The staff member I spoke to was incredibly rude and dismissive, addressing my fiancé as if I were a child and speaking to me in a condescending tone. Frustrated, I started speaking to my fiancé in my native language, Portuguese, as it’s easier for me to express myself that way. The staff member then rudely interrupted, telling me to speak in English and accusing me of “talking behind her back,” which was both offensive and untrue. I have every right to speak my native language, especially when I’m in a vulnerable situation and trying to communicate my feelings. Her behavior left me feeling belittled, disrespected, and on the verge of tears. What should have been a special moment—choosing a symbol of eternal love—was ruined by the insensitivity and unprofessionalism of this store. I’m heartbroken by this experience. Instead of feeling excited and cherished during this meaningful time, I was left with feelings of frustration and disgust. I would never recommend this store to anyone. 27/12/2024 11:15 am