2 /5 C M: We visited Ettis on Tuesday night as a group of two children and three adults, keen to try this newly opened venue. The recently renovated space is genuinely beautiful. The fit-out is stylish, welcoming, and feels like a great addition to the area.
Unfortunately, the food was a major let-down. In particular, the calamari and the burger were very disappointing in both quality and taste, and the quality simply did not match the price being charged. Sadly, one of our group became quite unwell later that night and experienced food poisoning, which completely overshadowed the experience.
The drinks from the new bar were a highlight. They were well made and enjoyable, although the Paloma arrived only about three-quarters full, which felt a bit stingy given the price.
The staff were friendly and polite, however many appeared to be walking around with little to do. The ordering process also felt unnecessarily clunky. If guests are unable to order via the QR code, being directed to the cafe rather than being able to order directly from the bar is confusing and feels poorly thought through.
Given the venue has only been open for a few days, it also felt like a missed opportunity not to actively gather feedback from guests. There is clearly potential here, particularly with the space and the bar, but the food and overall flow need significant improvement before we would consider returning.