2 /5 Audrey Segaert: I’m giving two stars only because I received a refund, but my experience at Delash Mosman was deeply disappointing. I came in for an eyebrow service and left with the front part of my brows completely removed, resulting in an unnatural and uneven shape that I never asked for.
When I returned to explain how upset I was, I was refunded, but the staff showed little care, concern, or accountability. I wasn’t offered an apology or any genuine advice on how to fix or manage the damage, which made the experience feel even worse.
Eyebrows are such a visible and personal feature, its not just about the money, its about trusting someone with your face. Unfortunately, I won’t be returning.