1 /5 Sarah Crosling: My experience has been distressing and disappointing with with LAB Skin Clinic and Dr. Ossie. I’ve had to deal with complete lack of transparency, poor customer service, and what I perceive to be unfair sales tactics.
My concerns during the consultation were highly specific, yet I feel they were either misunderstood or deliberately ignored in favor of selling me a more expensive treatment package. As a young woman, I now realise that Dr. Ossie leveraged my vulnerabilities to upsell treatments that did not align with my actual concerns.
When I raised my concerns and asked how this treatment was addressing them, I was met with vague responses and deflection rather than clear answers. I repeatedly requested clarification, only to receive inconsistent explanations that failed to directly connect my concerns to the treatment I was sold.
The clinic’s responses are dismissive and unprofessional. My emails were repeatedly ignored, and I had to follow up multiple times just to get a reply.
This experience has left me deeply disappointed, not only in the lack of professionalism but in the ethical standards of this business.
I have sought advice from 3 separate reputable skin doctors who further confirm my experience of being sold a treatment that is not recommended for my concern, in fact it has made it worse.
They have stopped replying to my emails requesting for simple answers around my treatment plan and have refused to refund my pre-paid treatments.
I strongly urge anyone considering treatment here to do extensive research and be wary of high-pressure sales tactics. A trustworthy clinic will provide clear, honest guidance rather than pushing expensive treatments that may not be suitable.
