4 /5 Aldana Antonozzi: I went to the store looking for a keratin treatment I could use at home. I was assisted by a lovely young lady who not only explained to me what an awful decision I was about to make, but also recommended two products that matched exactly the results I was hoping to see in my hair. She spent several minutes with me, even checking my hair and showing me different options. I genuinely felt she had great knowledge of the products she was selling.
I would have left the store feeling amazing if her manager hadn’t been so rude to her in front of me and another customer. It seemed like the manager had to stop doing nothing to check on the second customer, while her team member was busy selling multiple products to me. How dare this young lady try to sell, right?
This is why I’m giving them 4 stars instead of the 5 that lovely girl truly deserved. I’ll return to the store, but only if I don’t see the manager around.