1 /5 Jaicey Revelle: Ill admit, I was a little hesitant to post my review after reading through the endless positive reviews about this place but I feel like I have to share my experience from this afternoon. From the beginning the technician failed to understand the shape I was after and almost 3 hours later, Im so disappointed with the inconsistency with the shapes. I pointed this out several times to which I was answered with "we will file again" and continued to file down the existing shape instead of reshaping. Resigning to "trusting the process" it came to design time and I ended up with unfinished, patchy, uneven designs - not even closely resembling the picture I went in with. I ended up having it removed as I wasnt exactly keen on sitting there for another 3 hours for a new set, and you can see in the attached photos what I ended up with - scratched up nails that arent even, the same shape, or even level with my actual natural nail. Im so incredibly upset with this experience!!