Snow Bear Hair Salon - Macquarie Park (NSW)

1 /5 NISAL HANSAJA: I recently visited this salon for a perm and a haircut, and I have to say, I’m quite disappointed with the overall experience. The stylist who did my perm, rushed through the process of installing the perm rods, which resulted in a poor perm. I had specifically asked for tight curls, but some sections of my natural straight hair were left out entirely because the rods weren’t placed properly. This meant that parts of my hair remained completely untreated and didn’t curl at all. I also got a haircut, and while the stylist who did the cut tried to make my hair look a bit better, I pointed out the straight sections that were missed during the perm. Her response was, “You can get it fixed next time.” Honestly, it felt like they owed me a whole redo, not just a casual suggestion to come back to pay again. When my hair was freshly styled in the salon, it looked okay, but it didn’t take long for the issues to show. Now, my hair is a mix of uneven curls and straight pieces, and it looks pretty bad overall. This was my first time getting a perm and visiting this salon. I did my research, paid in advance, and expected better based on what I saw on their Instagram page, though I later found out those results were done by a different stylist. I’m not angry, but I’m definitely disappointed. Quality and professionalism are what matter in the end, and unfortunately, I didn’t get the result I was hoping for.

5 /5 Sabi Magar: "Ive been going to Snow Bear for the past year, and Maya is an absolutely wonderful and skilled hairdresser. Ive been seeing her since day one, and over the year, Ive done a scalp bleach, gone full creme blonde, and most recently, had a reverse balayage. Today, I came in for a treatment and face-framing highlights after a month of my reverse balayage, and the results are truly impressive. Maya is dedicated to her clients and always takes the time to listen to your expectations. She offers great suggestions and really cares about the health of your hair. Once you start seeing her, you can trust that shell always take care of your hair and provide expert guidance."

1 /5 Eli Bel: Good service and the lady was really lovely unfortunately the highlights I was given were not how I really wanted them (maybe a miscommunication?) they were way too light on my dark hair and it was done way too chunky and uneven. One thing I hate is how the highlights on the right side are drastically different to the left side of my head. I have chunkier bits on one side. Also why are the highlights all completely different shades?! Even until now i cannot find a way to fix them after being to numerous other salons. In the photo below Ive had hair retouched by a salon to help with the chunky parts which didnt fix the terrible highlights at all. It will cost me more money and salon visits to fix it. I think you got carried away with the highlighting service, dont know how to give your client what they want, or cannot create highlights at a professional level. Theyre just way too uneven and chunky. I dont think a professional salon would give me something like this and wish I got my money back.

1 /5 Jen Quon: This hair salon is dishonest and misleading in how they charge you, so would highly advise helping them lose your business so they know to rectify their behaviour. I asked for a simple fringe cut $25 they then proceeded to blowdry my fringe (without asking) and say they should just trim the edges of my hair to make it complete - and charged me $110 for apparently a full blow dry and haircut. There was no full blow dry, literally just my fringe, nor was there disclosure of a full haircut of costs. They also tried to upsell me hair products, of course, and even had the audacity to tell me I was getting a discount for not washing my hair. Please avoid being scammed.