Star Hair and Beauty - Pyrmont (NSW)

1 /5 Maree Perri: Had a curly blow wave late Saturday night, dropped in 2 hrs, sent an email and popped in on Sunday, Jo was offered to do it again however we were heading out and didnt want to be locked in time wise, and I actually wanted a "refund", she said the manager would be in on Monday. Popped in on Monday mid morning asked for the manager, someone named Dashkia said she was the "manager for the day" I explained the situation and that I wasnt happy asking for a "refund she said NO" when I asked why she became heightened saying things like, "you cant come in two days later and complain, its hot and humid, how do I know that you didnt go for a run or dance and party all night". I couldnt believe this woman, I explained that I didnt expect my hair to last two day, but I did expect it to last more than two hours. I asked for the "managers" name and email address and stated to her that she was the "manager for the day, not the manager" with that she said, "GOD YOU HAVE ATTITUDE" totally shocked I said "you have attitude" and walked out. (Oh and I did show a photo of a previous blow wave else where but she was not interested in this) Several emails went back and forth and I was not offered a refund or a redo, due to the "conversation with the staff member and the photos" that I posted. ABSOLUTELY APPALLING CUSTOMER SERVICE, ACTUALLY NO SERVICE

5 /5 Anuradha Chakrabarty: Hitoshi is the man. He knows his job, he is so patient. He knows what he is doing and he id best at it. He really deserve a raise, we need more stylist like Hitoshi, highly recommended.

5 /5 Katie Wilson: Very happy with the lovely team and their work! Hair style held perfectly for my event and looked stunning. If you’re staying at the Star and need to get your hair done - styling or otherwise .. definitely Check yourself in here.

4 /5 Khanh Trieu: Thanks to the lovely staff for obliging a random mens haircut on a Saturday arvo! The haircut not only looked good it felt better too, like a weight off my shoulders, kinda cathartic ;) The entrance is tucked inside the Star complex, right at the end past the Star Grand Hotel, physically near corner of Jones Bay Rd although you cant access it by that road, you have to go into the complex :) Highly recommended for your hairdressing needs! Also, covid safe :)

5 /5 Mileva Nikolic: Thanks Dush and team. I,m always super happy with my experience at the salon. I can always trust your advice and help with choices around my hair. The results are always excellent !