ANZ Sylvania Specialist Hub - Sylvania (NSW)

Kate Greenwood MK was incredible and looked after us so well. He always answered our questions, calls or texts any time - he put our mind at ease. Such a lovely, helpful broker we wouldnt ever go with anyone else.

Peter Lin I would rate this experience as a 0-star if I had the option. The staff member assisted me by verifying my ID, but failed to take the necessary next step of contacting the fraud team on my behalf. As a result, I spent over two hours on the phone trying to resolve the issue myself. After all this time, I was advised that I would need to visit the branch again for further assistance, which was extremely inconvenient. Additionally, I found the phone waiting time to be exceptionally long—far longer than expected, even longer than the wait times at Centerlink. I am truly disappointed with the lack of support and the time wasted in trying to resolve an issue that should have been handled more efficiently. I hope you take this feedback seriously to improve customer service in the future.

gareth edwards Jesse was easy to deal with from day 1 of our engagement and explained things in ways we could understand. With his industry knowledge and experience, he helped us re-finance an existing loan and secure additional funds to enable us to do a small build that we didnt think wed be able to secure funds for. The interest rates Jesse was able to source were also great rates for a non-standard residential build. Professional throughout, Jesse went out of his way to help us, even coming to our house one evening to step us through the multiple documents and pages that required our understanding and signatures. Great communication and called out early where we needed to be involved and what was expected of us. Highly recommended.