Goldmark Hurstville - Hurstville (NSW)

1 /5 emi wong: I was in the Hurstville store yesterday. Approximately 4:09pm. I was waiting outside for my son. While waiting I saw a beautiful butterfly charm on sale for only $99. I went inside to have a look. I wasn’t greeted immediately but in good time. I was shown the charm. After looking I thanked the sales assistant and stated I don’t like it. Her face just turned and said not even a word like I was invisible. Goldmark: the correct way to acknowledge the customer is by saying “that’s alright! Have a look and let me know if I can show you something else.” I may not be your customer today. But one thing for sure I won’t be going in any of your store from now on..

1 /5 Samantha L.: On behalf of my father who does not have a Google account: Goldmark Hurstville 9/1/25 Worst Customer Service Ever!! Hurstville store. Took my granddaughter, 4 years old to this store to buy her a pair of earrings. She was so excited! Walking into the store, the Assistant Manager’s service was absolutely non-existent; doing her own thing and was not so welcoming, just because we bought a $25 earrings maybe that purchase might not meet her KPI. She wasn’t even paying attention to my granddaughter, re. asking what she likes, what she wants to see or talking to her. By the way there were no other customers in the store at the time we were there. Although she is only 4 years old, one day she might return to buy a pair of $2500 earrings in the future. A little acknowledgment would have been appreciated. She (Assistant Manager) has a bad attitude towards children and is not child friendly. When I asked her her name, she then only started to acknowledge the child, helping her with the earrings and started talking to her. Just imagine the type of experience this child had, so excited, walking into a shop with her grandparents and then being treated like this?! When we were about to leave, she offered my granddaughter a lollipop, what great gratitude, however, she was declined by a 4 year old customer. * Upon reading this, and other reviews, seems like this company will be missing out on many future customers.

2 /5 Anu Iyer: I have bought few items in the last couple months. I was happy with their service especially the young girl. She is very helpful and customer friendly. But I was very disappointed with the person who served me on 11/08/24. She was very sarcastic and rude. I will think twice about going back to this shop now.

1 /5 Prashant Napit: This Golden Mart in Hurstville is a complete scam! I bought a watch from them a month ago, and its already broken. When I went back to ask for warranty, they said it doesnt cover this or that. What does it cover then? I had to pay $200 to fix it! Dont get scammed like I did.