3 /5 Nadine Mueller: I had a mixed experience at this salon. I have been there a few times. They used to have really lovely and talented hairdressers, but the last few times, that I have been back, have been more than disappointing. It always takes really long to get a cut and colour. They didnt listen to me and got the colour completely wrong. And then after trying to fix it up, even after having an extensive conversation to what it is that I wanted, they made it even worse. I was going from a dark brown slowly back to my natural colour but ended up having some weird dark brown hair with orange highlights.
At the end they reimbursed me for the colour, but still charged me $60 for the blow dry that i had in the first place. I thought that was very unprofessional, since I now still have orange highlights. Very disappointing, there was no aplogy, nobody seemed to care much anyway and they made me feel very unhappy. For that reason, I will not be going back there. As well It is pricey for the quality that you get.
Sorry angelhair, everyone makes mistakes, but better customer recovery will save you in the long term. All the best.