1 /5 Lachlan H: EDIT: If Lauren Clare were really "sorry to hear about my experience" they would have offered a refund, or at least bothered to reply to my text. Poor effort.
Its with great disappointment that Im giving Lauren Clare, the successor of JB Hair Turramurra a 1 star review.
After being a patron of JB Hair for a least a half decade prior to covid, I was delighted to recently hear the salon still existed and had moved to Pymble, now rebranded as Lauren Clare.
I decided to book an appointment, treat myself and break the long spell of self cutting and then growing out my hair. What a mistake.
After arriving and having my hair wet and washed, I was asked what hair cut I wanted. I said "no more than 50% off the length and in just the same cut as my hair when I entered". Ashleigh, the hair dresser, despite having already spent more than 5 unbroken minutes with me said she "didnt remember" how my hair looked.
At this point I should have said "okay, should we reorganise for another day?", but instead I reassured myself, told myself theyre professionals and politely explained that I wanted to keep the natural curly afro my hair is, but just have it proportionally shorter (as opposed to the traditional male cut I used to get pre-covid).
This was apparently interpreted as "cut the bottom back of my hair from 15cm down to 4cm and give me something resembling an afro bob-cut". When I inquired about the cut midway through, Ashleigh told me she "needed to cut the back more, otherwise it would look like a wedge". Ironically, thats exactly what she made my hair look like... a wedge.
At the end of the haircut Ashleigh didnt show me the back of my head with the hand-held mirror, and informed me that I may have to come back soon for "adjustments". I felt really worried.
Lauren Clare happily accepted my money, and I anxiously went home to inspect the damage.
After washing my hair, and attempting to style it, I noticed that not only did I have an afro bob-cut, but the hair on the sides of my head was noticeably longer than then entire back of my head, and formed weird long points. The top front of my hair was also noticeably and disproportionately longer than anywhere else.
My hair felt really ugly. This botched, mishappen haircut was my reward for overcoming my anxiety and getting my first professional haircut in over 2 years.
Once I realised how bad my hair was, I soon called Lauren Clare to organise another cut as soon as I could. A second appointment was booked, that I admittedly had to cancel due to a work emergency.
However, my follow up text attempting to reorganise a better time was completely ignored and I never heard back from Ashleigh or anyone else from Lauren Clare.
This review is 2 months after the cut, and Ive debated with myself whether I should voice my disappointment with a staff and business I have otherwise loved over the years.
But Lauren Clare is meant to be a professional hair salon, and this was the worst haircut Ive ever had. So heres my review.
Best List 6 Hair Salons in Pymble, NSW
