3 /5 Emily: I went here for the first time for a cut and colour, I’m happy with the colour and cut hence the 3 stars, but the service was poor. The staff seemed grumpy, and not interested in doing my hair. The girl that combed my hair at the basin hacked at my hair and despite asking her to brush softly she apologised and then kept hacking away. My hair is now more damaged than when I arrived at the salon, due to all the breakage. The cut I had asked for wasn’t recommended by the stylist due to my thinner hair, which she explained. But very rudely, making me feel like I’d committed a crime in asking for a certain cut. Overall, the colour and cut was nice, but could get the same result, if not better at another salon where the staff are welcoming and work with you to achieve the desired look.
After contacting the salon directly with this feedback, I received no response or follow up from them either.