1 /5 Anthony C: Feb 7, afternoon.
Entered the bar and ordered a glass of Prosecco, which was poured from an already opened bottle. It had some bubbles, but it was clearly not comparable to a freshly opened bottle. My friend and I both tasted it to confirm.
I returned the barely touched glass and asked the staff member (female, Asian, wearing glasses) for a new glass poured from a newly opened bottle. She refused, insisted the drink was “acceptable,” and stated refunds weren’t possible — despite the fact that I never asked for a refund, only a new glass. She repeatedly said the bottle was only opened yesterday, which again, I never asked about. Plus since when does “opened yesterday” equal fresh with full bubbles???
To avoid wasting more time on an unproductive exchange that was already ruining my mood, I ended up buying an entirely new bottle — on top of having already paid for the original glass.
TO THE OWNER: is this how your staff are trained to handle customers?
Serious questions about consistency and fairness in how customers are treated.
