Ace Nails & Beauty Redfern - Redfern (NSW)

1 /5 hayoung lee: I am the customer who received a nail service on Tuesday and left a review on Wednesday. After reading your response to my review, I felt the need to write again. In your reply, you mentioned that there was a communication issue, but this was not solely my fault — it was a mutual problem. In fact, I made every effort to communicate clearly by using a translator, while your staff spoke in unclear pronunciation that was hard to understand. That’s why I even handed over my translator and asked them to type directly. Despite all this, you proceeded with the service without properly understanding what I wanted. I have been getting my nails done regularly for years, but this was by far the worst experience I’ve ever had. My nails were filed down so thin that even touching them caused pain. The surface was uneven and bumpy, so the color didn’t apply smoothly. Some parts of my nails were even visibly dented. I didn’t expect things to turn out this way, so I waited until the very end of the process. But when I finally saw the finished result, I was so shocked that I asked you to make the nails smoother and give them more volume, even after the top coat had already been applied. However, you only applied one extra layer of top coat on a single nail — not all of them. Naturally, the condition of my nails did not improve at all. From the beginning, you over-filed my nails severely, and instead of correcting the damage, you simply applied color and top coat on top. No wonder the surface remained uneven. I would have been fine even if they didn’t make the nails perfectly smooth and voluminous — as long as they had at least fixed the dents. I left the salon in tears because of the terrible state of my nails. As someone who works with their hands a lot, I knew I couldn’t go about my daily life with nails in this condition, so I immediately went to another nearby nail salon to fix them. The technician there didn’t say “this can’t be fixed” — instead, they carefully filled the dents and smoothed the surface without unnecessarily removing everything, and finished the job properly. I admit there may have been some communication and booking errors. But regardless of that, you could clearly see the condition of my nails with your own eyes. Finishing the service like this is simply unacceptable. This wasn’t just about the color or shape being slightly off — my nails were in such bad shape that they interfered with my daily life. Reading your response to my review made me even more disappointed. Instead of focusing on service names or technicalities, you should have made sure you fully understood what the customer wanted. Ultimately, this wasn’t just a communication issue — I believe the problem lies in a lack of fundamental skill and technique. It’s also disappointing that you are unwilling to acknowledge responsibility after damaging a customer’s nails to this extent.

1 /5 hazel: Cindy, the nail technician, was incredibly rude. When I arrived and simply stated my name, she laughed for no reason. Then, in the middle of the nail care process, she disappeared without saying anything and returned later as if nothing had happened. The most shocking part was the hygiene—or lack thereof. The tools were covered in nail dust, clearly not cleaned after previous use. It was absolutely disgusting. My natural nails were quite long, and I specifically asked her to trim just a little. She said okay but then proceeded to cut off way too much. She was so rough while trimming that pieces of my nails flew around my eyes. The drilling process was also aggressive and painful, making my hands feel hot and uncomfortable. I showed her a reference photo and requested a ballerina shape, asking for a slimmer look. Instead, she completely ruined my nails by cutting them way too short. I’ve never seen a nail salon do such a terrible job—it was honestly shocking and unforgettable. When I tried to communicate my concerns, she got irritated and snapped at me, saying, “I don’t understand what you’re saying at all.” I have never encountered such a rude nail technician in my life. Then, out of nowhere, Cindy went to the outside, and another nail technician took over. While she was much friendlier, the final result was still disappointing. The gradient effect was unnatural, the nail care was incomplete, and they didn’t clean up the surrounding cuticles. I initially inquired on Instagram about the price of the design I wanted, and they told me it was $80. However, when I arrived, they claimed they didn’t have the exact design, so they created something similar—and then charged me $140. Even after finishing my nails, they barely cleaned up. While washing my hands, I didn’t realize another customer was waiting behind me. Instead of politely letting me know, a nail technician from across the salon rudely said, “Excuse me?” in an unpleasant tone. The whole experience made me feel like they were treating me as if I were being difficult when I was just asking for the service I had paid for. I only went to this salon because my usual nail technician was on holiday and desperately needed my nails done. But I will never return, and I strongly recommend others avoid this place as well. The overall cleanliness was terrible, the nail skills were subpar, and the customer service was unacceptable. I’ve worked in the hospitality industry for years, and this level of service is simply unbelievable. I don’t usually write reviews, but I really hope the owner sees this and seriously considers improving their salon’s hygiene, skills, and customer service.

5 /5 Jana Fritz: Had my nails done today by Ashley and I’m seriously obsessed! She was so sweet, took her time, and made sure everything was absolutely perfect. I showed her a design I wanted and she nailed it (literally!). My nails have never looked better. I’m already excited to come back — highly recommend booking with Ashley if you want beautiful, flawless nails!

5 /5 Niharika Mudunuri: I had an absolutely fantastic experience at this nail salon, and I cannot recommend it enough! From the moment I walked in, the atmosphere was warm, inviting, and incredibly relaxing. The staff is friendly and professional, and Ashley, the nail technician who took care of me, was exceptional. She really listened to what I wanted and made sure to deliver the perfect set of nails. Her attention to detail is unmatched, and she made sure I was comfortable throughout the entire process. The end result was flawless—my nails looked beautiful and exactly how I envisioned. Ashleys expertise, patience, and friendly demeanor made the experience even more enjoyable. I will definitely be returning to see Ashley for all my future nail needs! Highly recommend this salon and her amazing service!