Franck Provost Macquarie Centre Hair Salon - North Ryde (NSW)

3 /5 christina marinovic: I was absolutely devastated today when I found my hair looking like this. I got my hair cut on Saturday the 1st of February and asked for layers however for anyone with common sense, this is not layers. I only realised today as my hair had been curled on Saturday and so I had not noticed until I washed my hair. I was told my ‘layers’ would compliment the fact that my hair is pin straight and so I was looking forward to it as my previous haircut had also been crap. This is the choppiest haircut and it has completely ruined my hair. This cannot be fixed and for the $180 I spent, this is absolutely ridiculous. Update: I received a phone call from Tiffany who was absolutely lovely. She was very apologetic and overall very polite. She asked if I was able to come back in to get my hair fixed up by their manager Madison, free of charge and also arranged a refund for me. When I went back in I had Madison fix my haircut to the best of her abilities and she did an absolutely amazing job. She told me the best way to cut my specific hair type as well as cut my hair with a technique I have never seen done before. Although she couldn’t fix my hair completely, she made such a huge difference and made sure to make me aware of everything she was doing as she did it. Madison was just as lovely as Tiffany and they both were a huge help and I appreciated it so so much!! I will definitely be coming back to get my haircut my Madison!

5 /5 Adharta Krishandutt: Wow what an amazing and top tier experience! Megan was absolutely incredible, my hair came out just perfect - exactly how I wanted it to look. She is extremely talented and professional. Will definitely be returning soon.

5 /5 Nimra Lodhi: Thank you so much, Marie! I just visited the salon and I absolutely love my hair after the cut and blow dry you gave me. You were so professional, attentive, and made the whole experience relaxing and enjoyable. My hair feels fresh, looks amazing, and I’ve already received so many compliments! I highly recommend Marie to anyone looking for top-notch service and stunning results.

5 /5 Louise Hourd: Attentive staff, clean, modern salon. Blow dry was ok. Unfortunately the blow dry dropped very quickly, it may have been the product or perhaps the fact my hair is thick. I do know as a rule my hair will hold a style for a week. Update 16/6 I had the pleasure of a complimentary blow dry offered to me by the Franck Provost Service team. My concerns were genuinely listened too and that was fine with me. When I received the offer to redo my blow dry I was delighted. The difference this time was I communicated better, the stylist listened and the whole experience and outcome was very different. Happy to say the blow dry lasted a week and will be happy to return to the Macquarie Centre Salon

5 /5 grace demasi: Showed my stylist what I wanted and she delivered perfectly! Would highly recommend coming here, after going to other salons in hornsby i think I’ll stick to this one. Only negative was trying to reach staff on the phone, I rung for 15 minutes straight trying to contact the store but no one picked up- but understandably they were quite busy. Other than that, 5 stars!