ND Beauty Style - Penrith (NSW)

1 /5 Taskira Islam: Extremely dissapointed with their work. They hurt me so much doing simple manicure. They literally cut my cuticles so deep , from 2-3 fingers blood started coming out.

1 /5 karen hurtado: I have been a client for a year now and I really like how only one of them does my nails, but less than a month ago I went and got my nails done as usual and they were so busy that they didnt pay attention to what they were doing and one of them used the roller while cleaning my nail to injure the skin on my finger next to the nail. I attached a photo of how my finger got hurt. Anyway, I have been following up on how the wound is evolving, that person never apologized. Anyway, today I went to get them done again and to show them how the skin on my finger got hurt and the person who helped me was so lacking in empathy, I told her and she started speaking in English and in her language, thats when I said to her are you talking to me? and in the end she never explained to me if it was normal for the skin on my finger to get hurt like that. Anyway, she was already finishing and I asked her again if it was normal for her to please answer me and she just laughed and said “you don’t understand” how am I supposed to understand her if she speaks with a face mask and mixing her language with English? I found her so rude, they lack empathy and customer service. I will start looking for a new salon. If you like good service and customer service, this place doesn’t have it.

1 /5 Monique Hislop-Reynolds: Ive been a loyal customer at ND Nails for over four years, visiting every two weeks for my infills. The only reason I come here is for the spectacular work of “Deep” she is amazing. Tran the owner is rude, abrupt, greedy and if it wasn’t for her having Deep as an employee, her believe her business wouldn’t be successful. I have never once complained during my 4 years as a customer. Deep unavailable to infill my nails and Tran (Owner) had to and my Shellac began to peel within 24 hours. I went back and showed Tran and she admitted that they hadn’t cured properly. However, Tran only offered to repair the visibly peeling nails and insisted that I pay for a full repaint, despite the likelihood that the others would also peel. I feel this is extremely unreasonable given the rest were more than likely going to peel at some stage given they weren’t cured properly. Tran ended up agreeing to repaint all of them, however I was never allowed to return. After 4 loyal years as a customer, I think this is disgusting. In my time as a customer, I’ve witnessed Tran being dismissive and rude to others on many occasions and to top it off, she can’t do a set of nails to save her life. If you’re looking for a talented nail technician, book with Deep. But if you value good customer service, a friendly atmosphere and an owner who appreciates your business.... find somewhere else. Tran - Thank you for forcing me to find a new salon. Its a decision I should have made 2 years ago when I lost a $200 voucher a week after it was purchased, and you wouldnt replace it. Instead, your advice was "You should take more care of your vouchers" A message for Deep – Start your own business and stop getting paid peanuts from Tran when you’re the one keeping her shop afloat. You would be highly successful on your own, paid your worth and ND Beauty would be history!

1 /5 Yacoub Youssef: I had my nails done on my birthday and went home to find out my little toe wasn’t painted. Went back a few days later and had it painted shellac and a few days later I’m overseas on holiday and the colour came off a though it was never painted! I had a crack on my pick toe nail and asked if they should glue it and they said it’s ok and now on holiday it cracks! The owner is extremely rude and always pushy. She rushes to pump as many customers. The other girls are lovely but I find her intimidating