LA COEUR - Alexandria - Alexandria (NSW)

5 /5 Bridget Nguyen: Im very happy with the service here. They take bookings which is great, you dont have to risk going there and waiting for ages if they are busy. I also like knowing exactly how much I will be spending. They always made my nails look great and they are so friendly and welcoming.

1 /5 R S (SR): I think this is the worse nail service I was reading reviews all say they are so good. And this is what I got my nails looks like human teeth and wasn’t neat. This is not the worse part when I told staff that color not even as it was milky color so you might need to apply extra layer and staff wasn’t listening. I would understand if they are new but at least listen to customers? I never get any worse nail service than this in Sydney and they are not cheap

5 /5 Sofie van Driel: I went to La Coeur Alexandria almost three weeks ago and got builder gel on my natural nails and they have held up so well. The girls did a great job and they paid so much attention to detail. They were so quick too! For $75 (including removal of old gel + extensions) it was so fairly priced. Looking forward to my upcoming appointment and will continue to come back again and again. Amazing salon. See photos for the day I got them done, and then today (almost three weeks since)

1 /5 Fern Reschke: I’m a human being who understands that other human beings run businesses — mistakes happen, and I’ve always tried to be patient and fair. I was a loyal client at this salon, coming in every fortnight. I overlooked constant delays, lack of accountability, unfriendliness and even once being cut badly during a manicure. I didn’t complain, I stayed quiet, and I kept showing up - only because the location is quite convenient for me. There’s nothing special about the services. Recently, I made a genuine mistake when booking an appointment — I accidentally scheduled my pedicure for Thursday and my manicure for Friday, when I meant to have both on the same day. I didn’t show up on the Thursday because I thought everything was on Friday. Later that day, I received an email saying I’d missed the appointment. I immediately owned the mistake, reached out, and kindly asked if they’d still be willing to honour both services on the Friday. I know they were under no obligation. What pissed me off is that they said yes — they confirmed it was fine, and then an hour before the appointment they went back on their word saying “no sorry, we can only give you a discount and if in cash”. That last-minute change not only showed a complete lack of professionalism, but it also removed my ability to go elsewhere or request a refund. Respect goes both ways. Overlooking certain things also should go both ways. My time, my agency, and my trust were all disregarded. Today, I’ve just left what will be my final appointment there. We started 15 minutes late — again — and I walked out feeling disrespected and disappointed. I may have lost a $22 pedicure deposit, and that’s fine — I’ll wear that. But they’ve lost a loyal customer who showed up without fail, every two weeks. Businesses like this won’t see another dollar from me, and I wouldn’t recommend them to anyone who values mutual respect and integrity. See photos that show how a $72 manicure looks like

2 /5 Morrie: Nails are done ok. But customer service is not good. The nail tech that served was very impatient and rough. The service I did was 1 hour and 5 mins, and I asked to add on manicure which would take an extra 10mins, and she said she can’t do it coz of other appointments. But she ended up finishing mine in 45mins. The nail tech also kept chatting with her colleague the whole time in her own language and ignoring me. It’s very unwelcoming. I was expecting more at this salon given the great reviews but it’s not that different than the chain ones in malls. Don’t think I would come back.